388w Privacy Policy —
How We Protect Your Personal Data

This Privacy Policy applies to all users of the 388w platform, accessible at 388w.win and via the 388w Android application. It describes how 388w ("we", "us", "the Platform") collects, stores, uses and protects the personal information of registered users and visitors.

By creating an account or using any part of the 388w platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside our Terms and Conditions.

We take your privacy seriously. The 388w platform is designed primarily for users based in Pakistan, and we handle all data with that context in mind — including the use of PKR-based payment methods like JazzCash, Easypaisa and Raast. We collect only what is genuinely necessary and we are transparent about everything we do with it.

The personal data we collect falls into the following categories:

We do not collect sensitive personal data such as biometric data, health information, religious beliefs or political views. Where verification documents such as a CNIC copy are requested, these are used solely for identity verification and are handled in line with our data security practices described in Section 9.

We collect your personal data through the following channels:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support or interact with any feature of the platform that requires you to submit information.
• Automatically: When you browse the website or use the Android app, our systems automatically log device and usage data such as your IP address, session duration, pages viewed and the cricket or casino markets you visit.
• From payment processors: When you initiate a deposit or withdrawal using JazzCash, Easypaisa, Raast or a bank transfer, our payment partners may share transaction reference data with us to confirm the status of your payment.
• From identity verification providers: If you are asked to submit a CNIC or other identity document, this may be processed through a third-party verification service that confirms the document's validity and returns a confirmation result to us.
• Via cookies and similar technologies: As described in Section 7 of this policy.

388w uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity and age, and maintain your account profile throughout your time on the platform.
• Payment processing: To process deposits and withdrawals in PKR via your chosen payment method, confirm transaction status and handle any payment disputes or queries.
• Platform operation: To display odds, settle bets on Cricket, PSL, T20, Football and Esports markets, run Live Casino and Slots sessions and deliver the features you use day to day.
• Security and fraud prevention: To detect and investigate suspicious account activity, unauthorised logins, duplicate accounts and any form of platform abuse including bonus fraud or match manipulation.
• Customer support: To respond to your queries, resolve disputes, process withdrawal requests and handle account issues through live chat or email.
• Responsible gaming: To monitor usage patterns that may indicate problem gambling behaviour and to action self-exclusion or deposit limit requests you make through your account settings.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates and important policy changes. Where you have opted in, we may also send promotional messages about bonuses and platform features.
• Platform improvement: To analyse how users navigate the platform, which sports markets and casino games are most popular and where technical issues arise, so we can improve the experience for everyone.

388w does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. Full stop. Data sharing is limited strictly to what is necessary to operate the platform and is governed by data processing agreements with each third party.

We may share your data with the following categories of third parties:

• Payment processors: JazzCash, Easypaisa, Raast and our banking partners receive the transactional data needed to process your deposits and withdrawals in PKR.
• Identity verification services: A third-party KYC provider may process your CNIC or identity document to confirm your identity and age as part of the verification process.
• Fraud and security providers: Services that help us detect suspicious activity, prevent platform abuse and maintain the integrity of betting markets may receive device and behavioural data.
• Casino game providers: When you play Live Casino or Slots, the software provider powering those games may receive the minimum data required to run the game session and settle the result.
• Legal and regulatory authorities: We may disclose data if required to do so by a valid legal process or to protect the rights and safety of the platform and its users.

All third parties with whom we share data are required to handle it securely and to use it only for the specific purpose for which it was shared. We do not permit any third party to use your data for their own independent marketing or commercial purposes.

All financial transactions on 388w are processed in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, a bank transfer or a debit card, you are interacting directly with those payment providers' own secure systems.

388w does not store full card numbers, bank account credentials or mobile wallet PINs on our servers. Payment data that passes through our systems is limited to transaction reference numbers, amounts and confirmation statuses needed to credit or debit your 388w account balance.

Your transaction history — including deposit amounts, withdrawal requests and their statuses — is stored securely in your account and is accessible to you at any time from within the platform. This history may be retained beyond account closure for audit, fraud prevention and legal compliance purposes as described in Section 8.

388w uses cookies and similar tracking technologies on the website to ensure the platform works correctly and to improve the experience for returning users. A cookie is a small text file stored on your device when you visit a website. We use the following types:

• Strictly necessary cookies: These are essential for core platform functions such as keeping you logged in during a session, maintaining your betting slip and processing secure transactions. These cookies cannot be disabled without breaking the platform.
• Functional cookies: These remember your preferences such as language settings, preferred sports markets and your last-used deposit method, so you do not have to set them again on each visit.
• Analytics cookies: These help us understand how users navigate the platform — which pages are visited most, where users drop off and which features need improvement. Data from analytics cookies is aggregated and does not identify individual users.
• Security cookies: These assist our fraud detection systems by flagging unusual device behaviour or access patterns that differ significantly from your normal usage.

The 388w Android app uses equivalent local storage and device identifiers to perform the same functions described above. You can clear app data from your device settings at any time, though doing so will log you out and reset your saved preferences.

We do not use third-party advertising cookies or share cookie data with ad networks for the purpose of showing you targeted adverts on other websites.

We retain your personal data for as long as your account is active and for a reasonable period afterwards. The specific retention periods we apply are:

• Active account data (profile, transaction history, betting records): Retained for the lifetime of your account plus a minimum of five years after account closure, to meet our legal, audit and fraud prevention obligations.
• Identity verification documents (CNIC copies, verification outcomes): Retained for a minimum of five years following completion of verification, in line with standard anti-money-laundering practice.
• Customer support communications: Retained for up to three years from the date of the last interaction, to allow us to reference prior contact history if a similar issue arises.
• Technical and device logs: Retained for up to 12 months, after which they are aggregated or deleted.

When data is no longer needed and retention obligations have been met, we securely delete or anonymise it so that it can no longer be linked to you as an individual. If you request deletion of your account (see Section 10), we will action this as promptly as possible while retaining only what we are legally required to keep.

Protecting your data is something we invest in seriously. 388w uses industry-standard technical and organisational measures to keep your personal information secure from unauthorised access, accidental loss or disclosure.

The security measures we have in place include:

• Encryption of data in transit using TLS (Transport Layer Security) across all website and app connections.
• Secure, access-controlled server infrastructure with restricted employee access based on job role.
• Regular security reviews and testing of the platform to identify and address potential vulnerabilities.
• Two-factor authentication options for user accounts to reduce the risk of unauthorised logins.
• Monitoring systems that flag unusual account activity or access attempts in real time.

While we take every reasonable precaution, no system is completely immune from risk. You also play an important role in keeping your account secure. Never share your password with anyone, avoid using easily guessable passwords and log out of your account when using a shared device. If you suspect your account has been accessed without your knowledge, contact our support team immediately.

As a 388w user, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time. We will respond to such requests within a reasonable timeframe.
• Right to correction: If any of the information we hold about you is inaccurate or out of date, you can ask us to correct it. For account details such as your contact number or email, you can update most of these directly within your account settings.
• Right to deletion: You can request that we delete your personal data. We will action this where we are not legally required to retain it. Note that transaction records and identity verification data may be retained beyond account closure as described in Section 8.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a concern or dispute is being resolved.
• Right to withdraw consent: Where you have given consent to a specific use of your data — such as receiving promotional communications — you can withdraw that consent at any time through your account notification settings.

To exercise any of these rights, contact our support team via live chat inside the platform or by emailing [email protected]. Please include your registered account details so we can locate your data quickly and respond to you promptly.

388w is strictly an adult platform. You must be at least 18 years of age to register and use the platform. We do not knowingly collect personal data from individuals under the age of 18.

Age verification is conducted as part of the account registration and KYC process. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account on 388w, please contact our support team immediately with the relevant details so that we can investigate and take action.

We may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable legal requirements or improvements to how we handle your data. When material changes are made, we will post a notice on the platform and update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically so that you are always informed about how we handle your personal data. Continued use of the 388w platform after any update to this policy constitutes your acceptance of the revised version.

If you have concerns about any changes to this policy, please contact our support team and we will be happy to clarify anything that is unclear.

If you have any questions, concerns or requests relating to this Privacy Policy or the way 388w handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries promptly.

You can also reach us via the live chat feature available inside the platform and the Android app. When submitting a data-related request, please include your registered account details (username or registered mobile number) so we can locate your records and respond accurately.